Refund Policy

Last updated: 2026-09-22

1. Overview

Credits purchased on this site are prepaid, non-subscription digital goods, used within the "Smart Email Reply" Chrome extension. Our own policy is that purchases are final once credits have been added to your account, except in the case of a genuine billing error (e.g. a duplicate or incorrect charge).

In practice, Paddle (our merchant of record) also applies its own refund policy directly: Paddle may, at its discretion, refund a transaction requested within 14 days of purchase, reviewed case-by-case. This means a request can be resolved through Paddle directly even outside what our own policy above states — see Paddle's own Refund Policy.

2. How to request a refund

Contact qq.disney2000@gmail.com with your purchase email and the approximate date of purchase. We aim to respond within 5 business days. You can alternatively request a refund directly through Paddle via the link in your purchase confirmation email.

3. Billing errors

If you were charged in error (e.g. a duplicate charge), contact us and we'll correct it via Paddle.

4. Processing

Approved refunds are processed by Paddle, our payment provider, back to the original payment method, within 14 days of approval. Card refunds typically appear within 3–5 business days after that; PayPal refunds typically appear within about 48 hours.